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What if I forget to touch on or touch off? Does the go card allow me to transfer services? What do I do if my card is lost or stolen? What if my card is faulty? What is the difference between a registered and unregistered go card? When will my top up funds be available for travel? Where can I obtain a transaction history for my card? What is the frequent user scheme? How do I cancel a journey? Is the go card secure? If I lose my go card, can someone else access my bank details? How is my privacy protected if I have a go card? What personal information is linked to my go card? Can I use go card on Airtrain? If you don't touch on or off, the system won't be able to calculate the correct fare and will charge you a non-refundable fixed amount. This fixed amount may be more than the correct fare for your journey. The next time you use your go card the card reader display will show you have been charged a fixed amount. If you see this message do not touch on again, your touch has been recorded. View page 4 of the user guide -  touching on and off (PDF, 134KB).You can transfer up to three times in one journey. Your go card will automatically calculate one overall fare for your whole journey, as long as you follow the transfer rules.
When transferring using train services only, you need only touch on to start your journey and touch off at the end of your journey, not between train services. View page 16 of the user guide - transferring between services (PDF, 63KB).If your registered go card is lost or stolen, phone TransLink immediately on 13 12 30. As soon as you do this, your card can be blocked so no one else can use it. You can then arrange a new go card, and transfer the deposit and the balance from the old card (at the time you reported the loss or theft) to the new card. If your card is not registered, TransLink is unable to block the card. View page 20 of the user guide - frequently asked questions (PDF, 321KB).If you cannot touch on or off and you see that other people can, your card may be faulty or damaged. Ask an authorised staff member for help or call TransLink on 13 12 30. View page 20 of the user guide - frequently asked questions (PDF, 321KB).Your go card can be registered or unregistered. If you register your card, your personal information will be held on a secure central system and linked to the serial number of your go card. You will then be able to call TransLink to block the use of your card if it is lost or stolen. View page 18 of the user guide - what's the difference between a registered and unregistered go card? (PDF, 62KB).When topping up in person, the funds are generally available immediately. However, if topping up online or by phone, it may take up to 48 hours to process the amount you add to your card balance. View page 11 of the user guide - topping up your go card (PDF, 146KB).
View page 14 of the user guide - checking your balance and transaction history (PDF, 146KB).In addition to the fare discounts, passengers who travel more than 10 journeys in any one week (Monday to Sunday) will qualify for the frequent user scheme. Regardless of whether you travel by bus, train or ferry, go card will automatically provide a 50% discount on every trip taken after the tenth journey in a seven day period from Monday to Sunday, regardless of the number of zones travelled. The TransLink frequent user scheme resets every Monday. or example, a customer who makes ten journeys through two zones during the weekdays Monday to Friday will qualify for the frequent user discount, and will receive an additional 50% discount on fares until last service on Sunday. View page 6 of the user guide - the go card frequent user scheme (PDF, 86KB).To cancel a journey after you have touched on, wait 10 seconds and touch your card again at the same bus or ferry stop (on board the service) or train station within 20 minutes. The card reader will display a message showing that no fare was deducted and the available balance remaining on your go card. If you are at a gated train station, you must exit the station through a fare gate to cancel your journey. View page 9 of the user guide - cancelling your journey (PDF, 103KB).TransLink go cards and card readers use secure, fast and reliable technology. No. No one can access your name, address, bank details or any other information about you from your go card. Credit, debit and bank account numbers are encrypted for storage on a secure central system. The only information you or any other person may be able to obtain from your go card is the card balance and card history. The TransLink Transit Authority is committed to protecting the privacy, accuracy and security of personal information in accordance with the Queensland Government Information Standard 42 - Privacy Information. View privacy statement. All personal information is held on a secure central system - not your go card. The type of information held depends on whether your card is registered or unregistered. Yes. However, Airtrain sets their own fares that are adult and child only. Senior and concession travel is treated as adult for the purpose of Airtrain fares. View full list of Airtrain fares. View page 10 of the user guide - Airtrain (PDF, 59KB). |
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